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Privacy Policy

Our contact details

Name: Dr Nicole Jones

E-mail: info@drnicolejones.co.uk

 

The type of personal information we collect:

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, full name and contact details)

  • When you browse our website: We collect technical data that includes data about your use of our website and online services (such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We also collect data submitted through the contact form.

  • If you choose to book a therapy or coaching session: We collect your full name, address, telephone number, email address, and may ask for details of your GP and an emergency contact. We also store a signed therapy or coaching agreement and session records (session notes, letters, reports and/or outcome measures).

 

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable us to provide private psychological therapy and coaching services to you

  • To process payment for such services via card using licenced software called Stripe
     

We use the information that you have given us in order to:

  • Book appointments

  • Send you information related to a change in our services

  • Provide written information about assessment and treatment to therapy clients, referrers and other professionals involved in their care.

  • Ensure that any professionals involved in the provision of treatment have accurate and up-to-date information.

  • Investigate concerns or formal complaints.

 

All information that we have about a client is held in confidence. This means that we will not normally share your personal information with anyone else. However, sometimes we have a legal duty to provide information about people; e.g. when the information concerns risk of harm to the client, or risk of harm to another adult or a child; when a court order instructs us to do so. Records may also be shared without a client’s consent in exceptional situations, such as to safeguard adults or children.

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We will not share your personal information with third parties for marketing purposes.
 

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing personal information is as part of a contractual obligation: for the performance of our contract with you or to take steps at your request before entering into a contract. We process technical data to analyse your use of our website, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.


How we store your personal information:

Your information is securely stored on an encrypted practice management platform (WriteUpp).

We keep personal data (contact information, session notes and clinical records) for a period of 7 years following cessation of our contract, in line with best practice guidelines of the British Psychological Society.

We will then dispose your information by deleting your client record on WriteUpp.

No card payment details are stored; they are all taken using a licensed payment process software (Stripe). 

 

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@drnicolejones.co.uk  if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@drnicolejones.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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